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faqs
About Your Beauty Box
What payment methods do you accept?
We accept Credit/Debit Card and PayPal.
Can I get a refund on a Beauty Box/Grooming Box
If you are not entirely happy with your purchase, please return your box in all the original packaging with your order details and proof of payment with ‘RETURN’ clearly marked on the outer box. Please note, in order to receive a full refund, the box and contents must not be used and in their original packaging. If the items are found to be used, Hearst reserve the right to refund.
About Your Delivery
I ordered a Beauty/Grooming Box, when will it arrive and will I be notified when it's despatched?
Delivery takes approximately 7-10 working days from placing the order. You will be notified via email when your Beauty/Grooming Box has been dispatched from our warehouse. If your delivery hasn’t arrived within 10 working days, please contact us. Please note, if you've purchased during a pre-sale period, then your box will be despatched on the launch date as stated on the offer.
Do you ship Beauty/Grooming Boxes internationally?
Our grooming and beauty boxes are currently only available in the UK.
One of the items in my Beauty/Grooming Box is damaged. What can I do?
If an item is damaged, please send a photograph of the item and packaging to beautyboxes@subscription.co.uk stating your full name, order number, and description of the damage. Once we receive your request our Customer Service team will then be able to assist you and provide a suitable solution.