We know this is a very difficult and uncertain time amidst the COVID-19 outbreak and our hearts go out to all of those affected by the current pandemic.
Our biggest priority right now is your wellbeing, and that of our hard-working staff. We are continuing to fulfil and deliver your subscription every month, as usual, direct to your door. We are sure the arrival of your magazine will bring some much-needed entertainment and relaxation.
Please be aware that due to staff shortages at this difficult time, there may be a delay of up to a few days in getting your copy to you. Additionally, for our customers who normally receive the travel size edition, we apologise that due to current limitations you may receive the standard size instead.
We would like to reassure you that we are closely monitoring the situation and are doing everything we can to ensure you receive your next issue on time, whilst protecting the health and safety of our staff and suppliers. If there are any changes to our service, we will contact you at the earliest opportunity. Also, don’t forget to visit your account online to keep up to date with all service updates.
Please stay safe whilst you wait for your next issue to arrive.
Refunds and Cancellations
Due to signatories working from home any cheque refunds have been paused. All other refund methods are operating as normal.
- Canada - We are processing the mail as normal in the UK, but delays are taking place once the mail reaches the Canadian border. As a result, we are unable to advise on likely delivery times.
Suspended International Delivery to the following regions
- Caribbean Islands - Haiti
- New Caledonia
All territories are likely to experience service delays
Shipping delays to Lebanon due to closure of port in Beirut