Digital Editions - Frequently Asked Questions

Just a quick note to let you know we’ve made updates to our app. The app update won’t affect your existing subscription, it’s simply an update to improve your user experience and subscription access. Plus, we’ve also made some updates to the look and feel of our magazine. From the July issue all future issues will now be mobile optimised, giving you a much better overall reading experience – which we’re sure you’ll love it as much as we do!


 

App update - FAQs


How to access the new app?

On or around the 16th of July, you’ll be automatically logged out of the existing app and the new app will be available. You’ll simply need to log back into the app using your customer number and your email address.

Where can I find my customer number?

You’ll find your customer number by clicking here and completing the recovery form.

How do I update my app?

App updates are usually automatic (depending on your settings), if the app doesn’t update automatically. Simply search for the app in either the Apple Store or Google Play, and you’ll see a prompt to update the app to the latest version.

Will I still have access to previous issues?

Yes, the app update won’t affect access to any previous issues purchased or as part of your existing subscription.


 

1. How can I buy a digital edition subscription?

We offer the best deals on the market for digital editions and only bundle (print and digital) subscriptions, click here for more details.

2. What platforms/devices are your digital magazines currently available on?

All of our magazines are currently available on both Apple and Google Play apps.

3. Will I still have access to my digital issues if I switch to another device?

Yes, you will if you purchased via hearstmagazines.co.uk. 
If you switch to another device, simply download the app again on your new device and log in using your existing subscription information.

4. Will I still have access to my digital issues if I switch to another device?

Digital editions are not included as part of the print subscription. However, you can purchase a print + digital subscriptions for an additional £5. Click here to see how to view prices. 
Unfortunately, we currently can't upgrade your subscription to include a digital edition.

5. How do I access my digital edition?

If you subscribed via hearstmagazines.co.uk, you would have received a confirmation email from us with a link directing you to activate your account. If you can't find the original email we sent, please contact us and we'll send this to you, once we verify your subscription. 
If you brought your subscription directly through one of our magazine apps, you need to click app store purchases.

6. Are back issues included in my subscription?

Your subscription includes the term length you selected at the point of purchase I.e. 3 month or 12 months. However, if you purchased via hearstmagazines.co.uk we give you complimentary access to previous issues instantly so you're not waiting for the next issue to be published.

7. I can't find my issues over 12 months old

Unfortunately, as part of the app upgrades we can't guarantee that issues more than 12 months old will be available.

8. I am unable to download/access my issues within the app.

If you purchased your subscription via hearstmagazines.co.uk please contact us and our customer care team will check your account to ensure you should have access. 
If you purchased your subscription within the app, please go to "Account" in the top right-hand corner and select "App Store Purchases" scroll to the bottom and please click "Restore" button to fix this problem. 
Please note that, as a result of our app upgrade, issues older than 12 months are no longer available. In addition, supplements are not included in your subscription and you need to purchase them within the app.

9. Having technical problems?

We suggest you do the following:

  • Upgrade to the latest software on your device
  • Re-install the app

If this still doesn't work, please go to into the app and click the icon in the top right-hand corner, click to "Settings" and then select "General" scroll to the bottom of this page and please click the "More help" button, this will open an email form which you’ll need to complete and send to us. This email will be forwarded onto our app developers, who will diagnose the issue your experiencing. A member of our team will get back to you with next steps and actions, which should hopefully resolve the issue.  


10. Is the ipad edition available for internal subscribers?

Yes. Our UK magazine editions are available to international subscribers via hearstmagazines.co.uk click here on  for international prices.

11. Can I transfer my print subscription to any digital subscription?

Unfortunately, this isn't something we currently offer.

12. Why won't my issue download?

We recommend using a stable WI-FI connection whenever you download an issue.

13. Can I stream my digital magazine over a mobile network?

Yes. To do this just tap the cover and the streaming will commence. Please note that pages may take longer to render doing this. Also, you may increase data usage costs from your network provider. We would always recommend downloading your editions via WIFI and never via a mobile network, but the option's there if you wish.

14. If I delete an issue, can I download it again for free later?

Yes, you can archive an issue and re-download it at any time. Also, you can restore any purchases.

15. How do I cancel my digital subscription?

Direct Debit subscriptions may be cancelled at any time however, depending on when you cancel, you will continue to receive monthly issues until the end of your last payment period. 
If you purchased via hearstmagazines.co.uk please contact us by email or phone and we'll cancel your subscription. If you purchased within the app, please contact the app provided.

16. Are digital magazines available internationally?

Yes. Our UK magazine editions are available to international subscribers via hearstmagazines.co.uk click here on  for international prices.