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Frequently Asked Questions


  1. Why should I subscribe?
  2. How do I change my name or address?
  3. What is my subscription number?
  4. When will the first issue arrive?
  5. I purchased my subscription through Groupon / Living Social and have a query Who do I speak to?
  6. I purchased my subscription through Tesco and have a query with my actvation, who do I speak to about this?
  7. My subscription included a free gift. Who will it be sent to and when?If I've ordered a magazine for someone else who gets the free gift?
  8. My subscription included a free gift but I've received something different. What do I do?
  9. My subscription included a gift but I now have my magazine and haven't received my gift, what do I do?
  10. I'm moving overseas and I am a current subscriber, can I still receive my subscription when I move? How do I organise this?
  11. How do I renew my subscription?
  12. Can I cancel my subscription?
  13. Can I transfer my subscription to a different magazine?
  14. Can I request a refund?
  15. If I'm giving a gift subscription, do you send anything to the recipient?
  16. When will my subscription expire?
  17. My issue hasn't arrived this month?
  18. My magazine has arrived damaged?
  19. I've stopped receiving my magazine subscription, what should I do?
  20. I live overseas. Can I still subscribe to one of your magazines?
  21. What do you do with my personal information?
  22. I am having trouble purchasing a subscription online, how else can I buy one?
  23. I have paid for my subscription by direct debit, how frequently are the payments made? Will I be notified each time a payment is taken?
  24. I'm having trouble logging into my account. What should I do?
  25. What is the price in USD$ or other currencies?
  26. I'm a subscriber to Elle Deco/ Red magazine - how do I sign up for the loyalty club?
  27. My log-in isn't working for my magazine's subscriber club. What should I do?
  28. The magazine on sale in stores has a covermount gift but I haven't received one as a subscriber, should I have?
  29. I'm a subscriber to Prima and I signed up for Prima pattern. I would like to receive a Prima pattern but didn't get one with my issue. What do I need to do?
  30. I have accidently purchased the wrong size, can I change it?
  31. Will you confirm acceptance of my order
  32. Is the digital edition included within my subscription?
  33. I want to transfer my print subscription to a digital subscription, how can I do that?

1. Why should I subscribe?

By subscribing to your favourite Hearst magazine you will get a better deal than buying from a retailer. Plus, we'll deliver it straight to your door before it's available in the shops, meaning you get to see all the new tips and trends before anyone else. We'll even let you know your subscription is about to run out so you can reorder and keep receiving it seamlessly without missing an issue. If you are paying by direct debit, you will receive your magazine continuously and seamlessly without any interruptions.

2. How do I change my name or address?

The easiest way to update your details is by logging into your account. You may also email us but please remember to include your full details including your subscription number.

3. What is my subscription number?

Your subscriber number is the 12 digit number that is used to identify you and your subscription. This unique number includes any preceding zeros and it can be found above your name and address on your monthly magazine and on all correspondence that we send to you. If you don't have your subscription number and need it don't worry, click here to request it. Or you can also contact our customer service team.

4. When will my first issue arrive?

Your first issue would have been communicated to you at the time of ordering will normally start with the next available issue unless specified otherwise. Please allow up to six weeks for delivery of the first subscription issue for both UK & Overseas delivered subscriptions. To find out when your first issue will arrive please login to your account, Once logged in, you'll be able to see the status of your subscription, and update your personal details. We will also send you an email to let you know that your first issue is on its way. All on sale dates can be viewed here

5. I purchased my subscription through Groupon/Living Social and have a query. Who do I speak to?

In the first instance, please refer to your confirmation email sent from groupon/living social which should include a unique URL and voucher code. Please enter the voucher code in the box provided. If you are still experiencing problems, please contact us

6. I purchased my subscription through Tesco and have a query with my activation, who do I speak to about this?
In the first instance, please refer to your confirmation email sent from Tesco which should include a unique URL and voucher code. Please enter the voucher code in the box provided. If you are still experiencing problems, please contact us

7. My subscription included a free gift. When will this be sent? If I've ordered a magazine for someone else who gets the free gift?

The free gift will always be sent to the person who purchased the subscription so you can choose whether to give this to the recipient of the subscription or keep it yourself!. Please allow up to 28 working days for delivery. If you don't receive the gift after 28 working days please contact our customer service team on hearst@subscription.co.uk or (UK) 0844 8481601, (Overseas) +44 (0)1858 438794. We will send you an email when the gift has been despatched from our warehouse.
Overseas subscribers are regrettably not currently eligible for the free gifts included in our offers.

8. My subscription included a free gift but I've received something different. What do I do?

The free gift with a subscription is subject to change if a limited supply is available, as stipulated in the terms and conditions, for all our offers. If we reach the limit for a particular gift we will endeavour to replace this with a similar item of the same value. If, however, you genuinely feel you have received the wrong gift please email hearst@subscription.co.uk or contact us.

9. My subscription included a gift but I now have my magazine and haven't received my gift, what do I do?

If you don't receive your gift after 28 working days of purchasing your subscription please contact our customer service team on hearst@subscription.co.uk or(UK) 0844 8481601. We will send you an email notification when the gift has been despatched.

10. I'm moving overseas and I am a current subscriber, can I still receive my subscription when I move? How do I organise this?

Yes, you can transfer your address to an overseas subscription by contacting us. Please note, due to overseas delivery charges, your subscription price will be increased.

11. How do I renew my subscription?

Whether you are taking out a subscription for yourself or as a gift, we will send you a reminder before the end of your subscription. Nothing will be sent to the recipient unless the subscription expires. To renew a subscription, click here. Alternatively you can type in the URL given on the renewal letter and renew online or call customer services team on (UK) 0844 8481601 to take advantage of your exclusive offer. Please note, if you have subscribed via Direct Debit, your payments will be taken automatically so you don't need to renew.

12. Can I cancel my subscription?

Direct Debit subscriptions may be cancelled at any time however, depending on when you cancel, you will continue to receive monthly issues until the end of your last payment period.

13. Can I transfer my subscription to a different magazine?

Yes, you may transfer your subscription to another Hearst magazine title at any time. Please contact us to transfer your remaining issues. Please note: The number of magazines in the subscription may change depending the offer you responded to and the price paid.

14. Can I request a refund?

If you want to cancel your subscription within the first 14 days of ordering then please contact us.
If a gift is included as part of the subscription offer, we reserve the right to request the return of the gift/value of the gift in the event of an early cancellation of the subscription.

15. If I'm giving a gift subscription, do you send anything to the recipient?
No, all communication will be sent to you to pass on. If you purchase a digital subscription or bundle, you will receive instructions in your confirmation email and you will need to forward this to your friend in order for them to activate their subscription.

16. When will my subscription expire?

If you have paid for your subscription with a credit/debit card it will be at the end of your term purchased, you can view these details by logging into your account, once logged in, you'll be able to see the status of your subscription, and update your personal details.

17. My issue hasn't arrived this month?

Though we make every effort to ensure all our issues arrive promptly, sometimes they can be delayed or go missing. If your magazine doesn't arrive 5 days after the on sale date please contact us. Our customer service team will check your address details and arrange for a replacement copy to be sent to you straight away.

18. My magazine has arrived damaged?

If this occurs please contact our customer service team. Once contacted, one of our agents will arrange for a replacement copy to be sent to you straight away.

19. I've stopped receiving my magazine subscription, what should I do?

To check the status of your account and to ensure your subscription has not expired, please login to your account, which will allow you to manage your subscription online. Alternatively, you can contact our customer services team by emailing hearst@subscription.co.uk or by phoning 0844 8481601 and one of our team members will be able to look into your account for you to find out the cause of this matter.

20. I live overseas. Can I still subscribe to one of your magazines?

Yes - we deliver all our titles overseas. To purchase an overseas subscription click on the magazine you want, select whether you want digital/bundle/print and then select your country on the price page which will then display the current offers for that magazine for an overseas subscriber. Please note, overseas delivery will take longer than UK delivery, so please allow an additional two weeks to receive your overseas copies. Don't forget, you can also subscribe to our digital version of the magazine which means you don't have to wait for delivery and you save money too!

21. What do you do with my personal information?

We use your personal information provided (e.g. name, address, email address) to process your subscription order. Hearst Magazines UK is committed to protecting your privacy and we abide by a strict Privacy Policy regarding the Personal Data we collect from users of our services. Through our online subscription order form and over the telephone we will ask you about receiving details of our magazines and services and/or those of their parties which may be of interest to you. When we have your permission, we may disclose this information to selected service providers and agents for these purposes. Please see our Privacy Policy on http://www.hearst.co.uk/privacy-policy for further details.

22. I am having trouble purchasing a subscription online, how else can I buy one?

Please call our customer service team and they will help you with your subscription

23. I have paid for my subscription by Direct Debit, how frequently are the payments made? Will I be notified each time a payment is taken?

We will deduct one payment per term, for example if you purchased a 12 month Direct Debit subscription we would take a one off payment within 2 weeks of purchase and then again after 12 months. You will receive the payment schedule at the time of order.

24. I'm having trouble logging into my account. What should I do?

Check that you have entered your subscription number correctly. This is provided on any of the correspondence that we have sent you (please see what is my subscription number?
Check that you have selected the correct magazine that you are enquiring about.
Make sure that you have selected the correct payer of the subscription, whether it is a subscription paid for by yourself or paid by someone else
If you are still unsuccessful logging in, please contact our customer services department via email hearst@subscription.co.uk or phone 0844 8481601.

25. What is the price in USD$ or other currencies?

Prices will be converted by your Credit Card Company at the current rate of exchange.

26. I'm a subscriber to Elle Deco/ Red magazine - how do I become a member of the loyalty club?

Each of these magazines has its own loyalty club, with offers specifically relevant for its subscribers. To sign up you'll need your subscription number, the name, address and email address on your subscription account.
The links for the club pages for each magazine are below:
Elle Decoration VIP Club - http://vipclub.elledecoration.co.uk/
Club Red: http://clubred.redonline.co.uk/

27. My log-in isn't working for my magazine's subscriber club. What should I do?

Please check that you have entered your subscription number correctly (please see what is my subscription number) along with the name, address and email address with which you signed up for your subscription.
If you are still unsuccessful logging in, please contact our customer services department on the relevant contact details below:

 

Telephone

Email

Elle Decoration

0844 322 1769

elledecoration@subscription.co.uk 

Red                             

0844 322 1771

red@subscription.co.uk 

28. The magazine on sale in stores has a covermount gift but I haven’t received one as a subscriber, should I have?

Unfortunately covermount gifts are not available to subscribers.

29. I'm a subscriber to Prima and I signed up for Prima pattern. I would like to receive a Prima pattern but didn't get one with my issue. What should I do?

Please contact our customer services team at prima@subscription.co.uk or on 0844 322 1764.

30. I have accidently purchased the wrong magazine size, can I change it?

Yes, you can call our customer service team to modify your subscription at no charge

31. Will you confirm acceptance of my order?

In all cases where possible we will send email confirmation of your order within 2 hours. If we don't have an email address, or if the email address with which we have been provided bounces back, then we will send a written confirmation through the post within 7-10 working days. Please note, this doesn’t mean despatch of your magazine. Depending on when you order your magazine, you should expect to receive it within 2-6 weeks. Please refer to point 12 for start issue information.

32. Is the digital edition included within my subscription?

Currently, the digital edition is not included as part of the print subscription. If you are a new subscriber you can purchase a print + digital subscription for an additional £5. If you are a current print subscriber and wish to upgrade, you can do so by logging into your account and upgrading or calling our customer service team.

33.I want to transfer my subscription to another package, how can I do that?

Please contact us and we will be happy to do this for you.